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FAQ

  • Why should I order from PUP JUICE ?
    As a community, PUP JUICE's customer care is a priority. We are here to serve the kink community and to satisfy the community's needs. For that reason, we offer an authentic, high quality branded accessories and cleaners at great prices! Every order includes an easy to use tracking service and our guaranteed delivery promise.
  • What is your guaranteed delivery promise?
    All orders include priority shipping and are guaranteed to show as delivered. We ship all domestic (USA) orders within two business days (Mon-Fri excluding holidays) after receiving a cleared payment. Depending on your payment method some orders ship the same day! We ask international orders to allow up to 7 business days for your order to ship.
  • Is this package discreet?
    The privacy of our customers is very important to us! Your products will arrive in a small, unmarked box with our legal business name as the sender. Nothing on the outside of the box will identify the contents inside. As an added security measure, we now use tamper-proof security tape on all orders to ensure your package has not been opened.
  • Do you ship internationally?
    Yes, we ship world wide! Please feel free to contact us regarding ordering if you are located outside of the U.S.A.
  • How do I contact the PUP JUICE team?
    Feel free to contact us any time Mon - Fri 9am - 5pm eastern time excluding all USA holidays toll free at 1-800-316-6330 with any questions regarding our products or ordering. We look forward to providing you with all the happiness these products have inside!
  • Is buying online safe?
    Absolutely. Our store uses the very best in webpage security – privacy protection plus an additional layer of security built in. Please notice that the site contains a lock in the corner of the URL field. Plus, the URL of the website starts with “https,” for “hyper text transfer protocol secure. https://pupjuice.com/
  • How long will it take to get my package?
    We ship all orders within 2 business days of receiving a cleared payment. All orders are shipped priority mail or UPS ground depending on the shipping option you choose. The average time to receive an order is 1 – 7 business days. We ask all customers to contact us if a package is still not received after 7 business days so we can investigate.
  • What methods of shipping are available?
    Priority shipping is included with all paid shipping options. Orders over $50 include free ground shipping via UPS but can be upgraded to priority mail for an additional $10.
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