TERMS & CONDITIONS
HOW DO I CONTACT THE PUP JUICE TEAM?
Feel free to contact us any time toll free at 1-800-316-6330 or 716-449-9350 with any questions regarding our products or ordering. We look forward to providing you with all the happiness these Teas have inside!
WHY SHOULD I BUY FROM PUP JUICE?
As a community, PUP JUICE's customer care is a priority. We are here to serve the kink community and to satisfy the community's needs. For that reason, we offer an authentic, high quality branded accessories and cleaners at great prices! Every order includes an easy to use tracking service and our guaranteed delivery promise.
IS BUYING ON-LINE SAFE?
Absolutely. Our store uses the very best in webpage security – privacy protection plus an additional layer of security built in. Please notice that the site contains a lock in the corner of the URL field. Plus, the URL of the website starts with “https,” for “hyper text transfer protocol secure. https://pupjuice.com/
SHIPPING & RETURNS
GUARANTEED DELIVERY PROMISE
All orders include priority shipping and are guaranteed to show as delivered. We ship all domestic (USA) orders within two business days (Mon-Fri excluding holidays) after receiving a cleared payment. Depending on your payment method some orders ship the same day! We ask international orders to allow up to 7 business days for your order to ship.
IS THE PACKAGE DISCREET?
The privacy of our customers is very important to us! Your products will arrive in a small, unmarked box with our legal business name as the sender. Nothing on the outside of the box will identify the contents inside. As an added security measure, we now use tamper-proof security tape on all orders to ensure your package has not been opened.
WHAT METHODS OF SHIPPING ARE AVAILABLE?
USPS and UPS – several classes.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We ship all orders within 2 business days of receiving a cleared payment. Venmo, Zelle and Apple Pay are instant payment methods. All orders are shipped priority mail. The average time to receive an order is 1 – 7 business days. We ask all customers to contact us if a package is still not received after 7 business days so we can investigate.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship world wide! If an item ordered is not eligible to be shipped to your country we will notify you via email. Please feel free to contact us regarding ordering if you are uncertain if our products are allowed to be shipped to your location.
HOW IS SHIPPING COST CALCULATED?
Shipping Cost are charged at a flat rate of $10/order.
RETURNS
We accept returns for domestic (USA) orders within 5 business days of receiving your order provided the items and packaging are being returned in their original condition and the buyer arranges and purchases the return shipping.
We do NOT accept returns for international orders for any reason.
Our goal is to provide our customers with safe and quality products, however for safety and security we do not open or test any of the products we sell. If you receive a defective product, we will do our best to assist you in contacting the manufacturer but as resellers we are not able to refund or exchange defective products under any circumstances.